Ears of Axholme – Privacy Policy

Effective Date: 14/07/2025

This Privacy Policy explains how Ears of Axholme (“we,” “us,” “our”) collects, uses, stores, and protects your personal data when you purchase and participate in the Ears of Axholme Safe Ear Wax Removal Training Course (the “Course”).

1. Who We Are

Ears of Axholme
DN9 2AB
tom@earsofaxholme.co.uk

We are the data controller responsible for your personal data under this policy.

2. Data We Collect

We collect the following personal data:

  • Full name

  • Contact details (email address, phone number, postal address)

  • Payment confirmation details (processed securely by Stripe — we do not store payment card details)

  • Course progress, feedback, and examination results

3. How We Use Your Data

We use your personal data to:

  • Provide you with access to the Course

  • Allocate learning materials and track your progress

  • Provide feedback and examination results

  • Send physical training materials to your home address via tracked 2-day mail

  • Communicate with you about the Course, updates, and optional training services

We do not sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (to deliver the Course and related services)

  • Legitimate interests (e.g., tracking learning progress, service improvement)

  • Legal obligations (where applicable)

5. Data Sharing

We only share your data with:

  • Stripe (for secure payment processing)

  • Trusted postal services (to deliver your training materials)
    We ensure all service providers comply with data protection laws.

6. Data Storage & Security

Your data is stored securely on password-protected systems with appropriate safeguards.
We retain your data only as long as necessary for the purposes described in this policy.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing in certain circumstances

  • Data portability (where applicable)

To exercise your rights, contact us at tom@earsofaxholme.co.uk.

8. Cookies

Our website may use cookies for functionality and analytics. Please see our Cookie Policy for details.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

10. Contact Us

For any questions or data protection queries, please contact:
Ears of Axholme
tom@earsofaxholme.co.uk

If you have concerns about our data handling, you may also contact the UK Information Commissioner’s Office (ICO).